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Frequently Asked Questions

About the Business

What does Paraplan Partners do?

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Paraplan Partners provides outsourced paraplanning and technical support to financial advisers across the UK. Services include suitability reports, annual reviews, technical analysis, case preparation, workflow consultancy, and client‑facing document design.

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Do you provide regulated financial advice?

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No. Paraplan Partners does not provide regulated advice and is not authorised by the Financial Conduct Authority. You remain responsible for suitability, compliance, and all client recommendations.

Submitting and Managing Instructions

What information do you need from me to start a case?

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To complete your instruction accurately, please provide:

  • A complete and current fact‑find

  • ATR and capacity‑for‑loss assessments

  • Clear client objectives

  • Supporting documents (illustrations, valuations, KFDs, provider info)

  • Any templates or branding to apply

Work is completed solely on the information you provide.

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How do I submit an instruction?

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Simply send the instruction details by email.

Before work begins, we will confirm the scope, required documents, fee, and turnaround time.

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What are your turnaround times?

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Turnaround times depend on case complexity, information completeness, and current workload. You’ll always receive a timeframe upfront, along with updates if anything changes.

Services Provided

What services do you offer?

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Paraplanning:

• Suitability Reports

• Annual Reviews

• Pension & Investment Analysis

• Retirement Income Planning

• IHT & Estate Planning

• Top‑ups & portfolio changes

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Technical Support:

• Pension Annual Allowance & carry‑forward calculations

• Tapered AA calculations

• CGT calculations

• Chargeable event gains

• Cashflow modelling

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Case Preparation:

• Data gathering

• Identifying information gaps

• Document organisation

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Consultancy:

• Process reviews

• Template/document refinement

• Provider/process guidance

• Operational support

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Client Experience:

• Branding alignment

• Branded client documents

• Client communication design

Fees and Billing

What is your fee structure?

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All work is charged at a standard hourly rate of £100, unless a different rate has been agreed in writing for a specific instruction.

This applies to:

  • All paraplanning and technical work

  • Additional or out‑of‑scope work

  • Amendments due to new or updated client information

  • Case preparation and admin tasks

  • Technical research not included in the initial brief

Invoices are issued per instruction or monthly. Payment terms: 7 days.

Roles and Responsibilities

Who is responsible for the final advice given to clients?

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You are. Paraplan Partners produces documentation and technical analysis based solely on the information supplied.

You remain responsible for suitability, recommendations, compliance, and client communication.

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Do you verify client information?

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No. We do not verify or investigate client circumstances, suitability, or product information.

If inconsistencies are noticeable, they may be flagged as a courtesy, but this does not create liability.

Amendments and Corrections

What if I need changes after a report is completed?

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Factual errors will be corrected within 28 days at no additional charge.

Amendments resulting from new information, revised objectives, adviser requests, or additional technical requirements are charged at the standard hourly rate.

Data Protection and Security

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How is client data handled?

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We act as:

  • Data Controller for adviser data

  • Data Processor for adviser clients’ data

All data is processed securely and only under the adviser’s instruction. Client data can be deleted or returned upon request.

Professional Boundaries

What are your professional boundaries?

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To ensure a safe and efficient working relationship:

  • No regulated advice is provided

  • No suitability assessments are carried out

  • No client information is verified

  • No compliance checks are performed

  • You retain full regulatory responsibility

  • Each instruction has a liability cap of 2× the agreed fee

Getting Started

How do I get started?

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  1. Sign the Consultancy Agreement

  2. Email your first instruction and supporting documents

  3. Confirm communication preferences

  4. Provide any templates or branding

  5. Receive confirmation of scope, fee, and turnaround time

 

That’s it,  your case will be scheduled and work begins.

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